Web Hosting Frequently Asked Questions

Available Topics

Available Glossaries

WebsiteOS

What is the WebsiteOS?

This browser based web site management application allows you to manage many aspects of your web site Using this application, you can:

Administer your email accounts
Generate usage statistics
Promote your web site
Manage your files on the server
Change passwords
Setup your own ad server (available on Silver and higher plans)
Add and remove FrontPage extensions
Analyze your web site's structure and integrity
Create and manage an effective single page web site
Check your disk usage
Manage server logs
Secure sections of your web site
Configure and install common CGI scripts

Why can't I login to the WebsiteOS?

If you have trouble logging in to the WebsiteOS, several easy solutions could solve your problem. Check that you are entering the correct, case sensitive domain name and password. Make sure that cookies are enabled on your browser. You can enable cookies by going to Tools, Internet options, Security, Custom level, Enable cookies.

FTP and Uploading Instructions

How do I upload my site to your servers?

To upload your files with FTP, you will require FTP software. We suggest WS FTP or CuteFTP for Windows users or Fetch FTP for Mac users. You can download your own FTP client at the Tucows Windows FTP Tools download page, or the Tucows Mac FTP Tools download page.

How do I configure my FTP client?

Here is the information you will require to configure your FTP client. (Remember to insert your actual domain name when you see "yourdomain.")

Host Address: yourdomain.com
User Name: yourdomain.com
Password: your WebsiteOS password

Where do I put my files once I have connected with FTP?

Once connected, you will see the following directories:

/cgi
/logs
/private
/public

Open the public directory, and upload all of your files to this folder. Your home page must be called one of the following: index.htm, index.html, index.shtml, index.phtml, index.php or index.php3. This is what a browser will look for when someone visits your Web site Any files (other than CGI scripts) that will be viewed by the public must be placed in your "public" directory or a subdirectory under "public." If you place files in a directory other than "public," only you will be able to access them. CGI scripts must be placed in your "cgi" directory.

How do I publish my site using FrontPage?

If you are using Microsoft FrontPage to design and publish your web site, it is essential that you follow these instructions:

Use your browser and go to http://www.domain-website-hosting.com. Click on "CLIENT LOGIN."

Username: yourdomain.com
Password: yourpassword
Once inside, click on FRONTPAGE on the left hand navigation menu. Click the "INSTALL" button.
You will be prompted for a password. This will be your FrontPage password, and you will need it when you use FrontPage. For the sake of simplicity, it may be best to use your WebsiteOS password. Enter and confirm your password, then click the "SUBMIT" button.

FrontPage Server Extensions are now installed on your domain.

Publishing your FrontPage Web site to the server:

When you finish editing and saving your web site, go to FILE and PUBLISH. You should publish to http://www.yourdomain.com/. You will be asked for a username and FrontPage password.

How do I allow people download files from my site?

Insert a link to the file in your HTML. For example, to allow people to download a file called file.mpg, insert this HTML on your page:

<a href="file.mpg">click here to download video!</a>

Bandwidth

What is bandwidth?

Bandwidth is the amount of information that is transferred from your web site to people surfing your site. For example, if your first page is 10KB and 100 people go to your page in a month, you've used 1000KB or 1MB. Each hosting plan we offer allocates a different amount of bandwidth transfer per month. Please see our Web Hosting Plans page for specific details.

What if I go over my allotted bandwidth transfer?

You will be contacted by email or by phone if you exceed your bandwidth transfer for the month.

How can I tell how much bandwidth I'm using?

Simply login to the WebsiteOS and look at "Account Information" on the left hand side or you can click on Web Stats and Display Report. Under Kilobytes you can see you how much bandwidth you've used for that month.

Domain Names

What is a domain Name?

A domain name tells people (and the computers they use) how to find your homepage on the Internet. Your hosting provider assigns each domain name to a numerical IP (Internet Protocol) address. People remember names better than numbers, but computers translate www.yourname.com into IP address numbers.

Why do I need to register a domain name?

Registering a domain name for your business or organization is essential to your marketing efforts. A domain gives your business credibility and a unique identity on the World Wide Web.

What is a URL?

URL is short for Universal Resource Locator. Some people refer to it as a web address (although URL is not limited to the web). An example of a URL is http://www.yourdomain.com. Please note that a URL is a unique identifier. No two web sites can have the same URL. This is the reason why you should register your domain name before someone else does.

What is an IP address?

Every computer on the Internet has a numeric address called IP-Address that is used to identify the location of the computer. An example of an IP address is 216.251.32.100. This kind of addressing system is cumbersome and hard to remember for humans. Having a domain name will eliminate the need to remember an IP address. What is a DNS? DNS stands for "Domain Name Server". It translates domain names into IP addresses that computers understand. For example, if someone wants to access your web site (www.yourdomain.com), the DNS will translate the domain into the IP address 216.251.32.100, which will allow the computer to locate our web server.

What are the components of a domain name?

A domain name consists of two or more words separated by a period. The last word (the far right) is called a "top-level domain". Here are some common top-level domains and their use:

.COM
Used for commercial entities. It is the most popular top-level domain. Anyone can register a .com domain.

.NET
Originally used for networking organizations such as Internet Service Providers and backbone providers. Today, anyone can register a .net domain.

.ORG
Designed for miscellaneous organizations, including non-profit groups. Today, anyone can register a .org domain.

.EDU
Four-year, accredited colleges, and universities.

Country Codes

Other top-level domains include those for countries (.CA for Canada, .UK for the United Kingdom, .HK for Hong Kong, etc.), which are based on the International Standards Organization's 3166 standard for country abbreviations.

To the left of the top-level domain is what is called the "second-level domain." In yourdomain.com, "yourdomain" represents a second-level domain within the top-level domain of .com.

How will I be able to tell if my desired domain name is already taken?

Before registering a domain name you will first have to do a "Whois" search to see if the requested domain name is available. You can do this right from our web site If you need more detailed information about the ownership of the domain name we suggest the following URL: www.checkingdomain.com.

Can I register a domain name without web hosting?

If you don't need any of our hosting plans, feel free to take advantage of our Free Parking. You can park your domain names indefinitely on our servers at no extra cost, as long as you maintain ownership of your domain.

Once I have secured my name, how long may I use it?

If there are no trademark disputes, your secured domain name will be yours for as long as you maintain the yearly registration fees.

What if my desired domain name is the same as a trademarked name?

If you register a name in good faith, it does not belong to an internationally known company, and you can show that you have a legitimate reason to use the name, you will probably be able to keep the name. This may not be the case if it can be shown that you purchased the name for the express purpose of re-selling it to a company with a legitimate claim to the name.

How do I choose a good domain name?

It is important to choose a domain that will reflect the intent and purpose of your web site or business. Try to keep it short and simple. Your domain name will be one of the ways people recognize or evaluate the site for their interests when they are searching via Yahoo! or other search engines.

What are the valid characters for a domain name, and how long can it be?

The only valid characters for a domain name are letters, numbers, and a hyphen "-". Other special characters like the underscore "_" or an exclamation mark "!" are NOT permitted. Example: your name.com (not correct, no spaces allowed) Example: your-name.com (is correct.)

A domain name can be up to 72 characters long -- including the 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU). Do not type the www. before your domain name when registering. Can I transfer an already existing name to your servers? Yes, simply specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for your registrar to complete the transfer process. This can take up to 3-5 days.

Do you charge to transfer the DNS of my existing domain to your servers?

Absolutely not! If you use one of our hosting packages, the least we can do is transfer your domain's DNS to our servers for you!

How do I transfer my existing name to your servers?

Most registrars give you a username and password so you can go to their site, login and make the necessary DNS modifications (change hosts.)You'll need to enter in our name server information as follows:

Primary IP: 64.29.149.14
Primary Hostname: ns1.nononsensehosting.com

Secondary IP: 64.29.153.15
Secondary Hostname: ns2.nononsensehosting.com

Secondary IP: 216.251.37.12
Secondary Hostname: ns3.nononsensehosting.com

Feel free to contact our DNS department by email, dnsadmin@nononsensehosting.com, or by phone, 1-877-718-6707, and provide them with the necessary information (domain name, registrar, username and password), and they'll be able to complete the transfer for you.

Do I have to pay for my existing domain name again if I sign up with you?

Probably not. Most registrars, including Network Solutions, Register.com, and OpenSRS, don't charge you to do DNS Modifications.

Can you host international domain names?

Yes, we can host any foreign extension. We will help you register these names when possible. Otherwise, we will provide you with the information that you need to register the name yourself.

I just registered a domain name and it's still showing as available! Is it registered?

Of course! It will take between 24-48 hours for DNS Propagation. DNS Propagation is the process by which the computers on the Internet update their records (DNS tables) to reflect new site name(s). When this is complete, your name can be accessed and recognized on the Internet.

Multimedia

Do you support Macromedia Shockwave or Flash?

You can use Shockwave and Flash on any plan.

Do you support Real Audio/Video Streaming?

Yes, Real Streaming is available on our Gold and higher packages. How do I make Real Audio/Video files? You need to get the Real Encoder software from http://www.real.com/.

Can I perform live streaming via Windows Media format or RealServer?

No, we do not support Windows Media streaming. We support RealVideo/audio streams through pre-recorded files.

How do I allow people download files from my site?

Insert a link to the file in your HTML. For example, to allow people to download a file called file.mpg, insert this HTML on your page:

<a href="file.mpg">click here to download video!</a>

CGI

How do I upload my CGI scripts using FTP?

All CGI programs must be uploaded to your cgi directory. You should be sure to use ASCII mode when uploading Perl scripts.

How do I call my CGI script?

In your HTML documents, reference your CGI script with the following path:

http://www.yourdomain.com/cgi/script

Are there any limitations placed on CGI scripts?

The following limitations will be placed on ALL CGI scripts:

CPU TIME = 10 Seconds
(This is the amount of CPU time one CGI program can use at a given time.)

MAXIMUM FILESIZE = 100 KBytes
(This is the maximum size that one CGI script can reach.)

MAXIMUM STACK SIZE = 8 Kbytes
(This is the amount of stack memory that can be used by any CGI program.)

MAXIMUM NUMBER OF PROCESSES = 32
(This is the number of processes that can be created by the CGI program at a given time.)

MAXIMUM NUMBER OF OPEN FILES = 32
( This is the number of files that can be opened by the CGI program at a given time.)

What version of Perl is supported?

Version 5.005_03 is supported.

What path do I use to call Perl?

/usr/bin/perl

What path do I use to call sendmail?

/usr/sbin/sendmail

I'm getting 'Internal server error' running my Perl script. What's wrong?

When executed, you must print an HTTP header followed by a blank line. The header must contain either a Content-type field or a Location field. e.g. print "Content-type: text/html"; You have incorrectly set the path to Perl in your script. You have used invalid Perl arguments.

I'm getting 'file not found' running my script. What's wrong?

Check the following: script is located in your cgi directory. page that calls the script has the path properly specified. script has world read & executable permission.

Do you support Server Side Includes (SSI)?

Yes!

My SSI doesn't seem to be running at all. What could be wrong?

You need to make sure that the page with the SSI has a .shtml extension. The web server will only parse files with this extension.

I'm getting '[an error occurred while processing this directive]' when running a perl script as an SSI. What can I do?

Make sure that you are using the following format to call include your program:

Note that your SSI will not function if you use the exec CGI directive. You should also ensure that your file's extension is .shtml.

Can I user server-parsed image maps?

Yes. You may store the image and its associated map file in your own directories. The server then processes the map file as part of the normal html document parsing performed.

Can I change file permissions if I only have FTP access?

Yes. FTP access also allows you to run a variety of commands. These include the "chmod" and "chown" commands.

What path do I use to access files in my home directory using my CGI script?

The path would be as follows:

services/webpages/[first_letter_of_domain]/[second_letter_of_domain]/[domain]/[file]

Note: [domain] is replaced with your domain, [file] is replaced with the filename including sub-directory information being accessed.

Here is an example:

/services/webpages/y/o/yourdomain.com/chat/chat.log

ASP/ColdFusion

What ColdFusion tags do you support?

All ColdFusion tags are supported except the following:

CFCONTENT
CFDIRECTORY
CFOBJECT
CFREGISTRY
CFADMINSECURITY
CFEXECUTE
CFFTP
CFLOG
Cold Fusion custom tags

How do I enable ASP or ColdFusion on my domain?

To enable ASP or ColdFusion, please perform the following instructions:

Login to the WebsiteOS
Select "Site Builders" from the menu
Click "ASP/CFM Enabler"
Select the "ASP" or "ColdFusion" tab
Check "Standard" or "Secure(SSL)"
Click "OK/Apply"

Please note that the application requires at least one file of the service type (ASP/ColdFusion), to be uploaded to the server before enabling the service.

Can I use ASPEmail Premium Features?

The Premium features of ASPEmail are currently not supported on our platform.

What are the DSN connection strings for ASP?

DSN connection for MS Access:
Set conn = Server.CreateObject("ADODB.Connection") conn.open "DSN=prefix_domain_com"

DSN connection for MySQL:
Set conn = Server.CreateObject("ADODB.Connection") conn.open "DSN= prefix_domain_com;UID=dbm.domain.com;PWD=password"

DSN connection for MS-SQL:
Set conn = Server.CreateObject("ADODB.Connection") conn.open "DSN= prefix_domain_com;UID=dbm.domain.com;PWD=password"

What are the DSN-less connection strings for ASP?

DSN-less connection for MS Access:
mdbfile = "/stuff/database.mdb" connstr = "Driver={Microsoft Access Driver (*.mdb)};DBQ=" & Server.MapPah( mdbfile ) & ";"

DSN-less connection for MySQL:
Driver={MySQL};Server=sqlc1.megasqlservers.com; DATABASE=prefix_domain_com; UID=dbm.domainname.com;PWD=password;

DSN-less connection for MS-SQL:
DRIVER={SQL Server};SERVER=mssqlc1.megasqlservers.com; DATABASE= prefix_domain_com;UID=dbm_domain_com;PWD=password;

What are the DSN connection strings for ColdFusion?

NOTE: DSN connection strings must be on one line, they cannot be split on several lines.

DSN connection for MS Access:
SELECT * FROM Table Name

DSN connection for MySQL:
SELECT * FROM Table Name

DSN connection for MS-SQL:
UID=dbm.domain.com;PWD=password> SELECT * FROM Table Name

What are the DSN-less connection strings for ColdFusion?

NOTE: DSN connection strings must be on one line, they cannot be split on several lines.

DSN-less connection for MS Access:
SELECT * FROM Table Name

DSN-less connection for MySQL:
SELECT * FROM Table Name

DSN-less connection for MS-SQL:
CONNECTSTRING=" Driver={SQL Server}; Server=mssqlc1.megasqlservers.com;Database=prefix_domain_com; UID=dbm.domainname.com; PWD=password;"> SELECT * FROM Table Name

How do I enable ASP.NET or ColdFusion MX on my domain?

To enable ASP.NET or ColdFusion MX, please perform the following instructions:

Login to the WebsiteOS
Select "Site Builders" from the menu
Click "Windows (TM) Services"
Select the tab you require ("ASP", "ASP.NET" or "ColdFusion 5", ColdFusion MX)
Check "Standard" or "Secure(SSL)"
Click "OK/Apply"

What ColdFusion MX tags do you support?

We have a large number of supported ColdFusion MX tags. Please click here for a complete listing.

What third-party COM components do you support for ASP?

The following third-party COM components are currently installed:

ASP Mail v4.0
ASP JPEG v1.2
ASP Upload v2.6
ASP Encrypt v2.1
SA-FileUP v3.5
Jmail v4.1.2.5
CDONTS
Soapbox Toolkit 2.0 SP1
SmartMail
SmartUpload
CGZIP

Databases

How many Data Source Names (DSN's) can I have?

Maximum 2.

How many databases can I utilize?

Two if DSN's are required, however Access files can be used with a DSN-less connection from the /public directory.

How can I create a DSN for my database connection MS Access?

When creating a DSN, the following will be required:

Domain Name
Database Name
Database Type: MS Access/MySQL
DSN Prefix (the prefix will precede _yourdomain_extension) Example: db_yourdomain_com

When using MS Access, we will require the database to reside in a directory named "databases" within the root folder. Once you have created your "databases" directory, please contact us with the above information and we will create the DSN for you.

How can I create a DSN for my database connection using ASP/ASP.NET or ColdFusion/ColdFusion MX?

When creating a DSN, the following will be required:

Domain Name
Database Name
Database Type: MS Access/MySQL DSN
Prefix (the prefix will precede _yourdomain_extension) Example: db_yourdomain_com

Please ensure that Windows services is enabled in your WebsiteOS (ASP/ASP.NET or ColdFusion/ColdFusion MX), otherwise a DSN cannot be created.

I'm trying to use a Microsoft Access database but I'm getting this error; "MDAC - Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft][ODBC Microsoft Access Driver] Cannot open database '(unknown)'.

It may not be a database that your application recognizes or the file may be corrupt." The latest MDAC (version 2.7), which is currently installed on our system, is not compatible with Access 97 databases. Although your database may have worked initially, once you write data to the database it will throw this error.

In our shared hosting environment, our main focus is security. In order for us to maintain our strict security model, our operating systems must be updated with current service packs and patches. If this is an Access 2000 database, it is likely that it has been corrupted.

Can I use the LOAD DATA LOCAL for MySQL?

This specific command poses a security issue and has been disabled. To work around the issue, We have a number of options available to you, including:

Work around for phpMyAdmin:
If the file is the result of a MySQL dump then they can cut/copy & paste the contents into the query window.

Work around for MySQL-Front:
Using version 2.2, 2.3, or 2.4 (and not 2.5), simply use the "Import Text file" function to import .CSV files.

REFERENCES FROM http://www.mysql.com/doc/en/LOAD_DATA_LOCAL.html:

4.2.4 Security issues with LOAD DATA LOCAL

In MySQL 3.23.49 and MySQL 4.0.2, we added some new options to deal with possible security issues when it comes to LOAD DATA LOCAL.

There are two possible problems with supporting this command:

As the reading of the file is initiated from the server, one could theoretically create a patched MySQL server that could read any file on the client machine that the current user has read access to, when the client issues a query against the table.
In a web environment where the clients are connecting from a web server, a user could use LOAD DATA LOCAL to read any files that the web server process has read access to (assuming a user could run any command against the SQL server.)

There are two separate fixes for this:

If you don't configure MySQL with --enable-local-infile, then LOAD DATA LOCAL will be disabled by all clients, unless one calls mysql_options(... MYSQL_OPT_LOCAL_INFILE, 0) in the client. See section 8.4.3.163 mysql_options(). For the mysql command-line client, LOAD DATA LOCAL can be enabled by specifying the option --local-infile[=1], or disabled with --local-infile=0.
By default, all MySQL clients and libraries are compiled with --enable-local-infile, to be compatible with MySQL 3.23.48 and before. One can disable all LOAD DATA LOCAL commands in the MySQL server by starting mysqld with --local-infile=0.

In the case that LOAD DATA LOCAL INFILE is disabled in the server or the client, you will get the error message (1148):

"The used command is not allowed with this MySQL version."

Email Virus Scan

What is Email Scanning?

Email Scanning verifies that email and attachments entering and leaving your network are free from viruses and other malicious code.

Do I need to install any special software?

To use our system you don't need to install or maintain any hardware or software.

What email programs does Email Virus Scan support?

All email client software is supported, including Web Mail.

Does Email Virus Scan change my email settings?

No, email scanning keeps your original email settings.

Does Email Virus Scan delay delivery of email?

The scanning of email is done when the email is sent to our servers. It takes approximately 0.1 seconds to scan for viruses using our virus scanning technology.

We already have virus scanning, why do we need Email Virus Scan?

Desktop software only protects your network from resident virus attacks and risks associated with floppy disks. A recent study by ISCA labs indicated that almost all viruses are transmitted through email or directly over the Internet.

Virus protection at the desktop is important, but even with virus protection at other levels of the network; stored data and computer networks are still vulnerable to attack. In order to ensure that the data on these systems are virus-free, a multi-tier, multi-protocol defense system needs to be implemented. Our service completes the vital defense you will need to protect your systems from email-borne viruses.

Does Email Virus Scan work on Domain Forwarding, and Catch-all?

Email Virus Scan will scan all domain forwarding and catch-all email if it is forwarded to an email address that has virus scanning enabled.

Does Email Virus Scan slow my computer down like desktop virus scanning?

No, there is no scanning done by your desktop computer. Email scanning is done at the server level.

If I enable Email Virus Scan, how do I know it has been activated?

After we enable the service, it will take less than five minutes to begin scanning your email. To confirm it has been activated, click on "EasyMail Setup" on the WebsiteOS menu, and see if a Symantec logo appears on the EasyMail Setup screen.

Why did you choose Symantec over another company?

Symantec is the world leader in Internet security technology, and is a leading provider of:

Client, gateway and server security virus protection
Firewall's and virtual private networks
Vulnerability management
Intrusion detection
Internet content and email filtering
Remote management technologies and security

These services are provided to enterprises and service providers around the world. Symantec offers the best solution, stability, credibility, and value for its users.

How often are the virus definitions checked and updated?

Virus definitions from Symantec are updated on an hourly basis. Our relationship with our anti-virus supplier also allows us preferential updating. This means that we quickly receive updates, as they are made available from Symantec.

How effective is Email Virus Scan in preventing virus attacks?

No anti-virus technology can guarantee 100% success in stopping all viruses. Symantec, however, is the market leader with the most advanced technology for detecting viruses, including the latest virus definitions to keep your protection levels current.

What will happen to my email if it is infected with a virus?

In some cases, the entire attachment will have to be removed, but you will still get the text portion of the email.

Why do I have to pay for the full amount when I'm only using 1 or 2 email addresses?

Email Virus Scan is very economical to buy on a per domain basis vs. a per email account basis. One low price lets you add protected email accounts without the hassle or cost of ordering one at a time. This solution is far more cost-effective for you than having to purchase individual user protection on a per-client basis.

Virtual Managed Server (VMS)

What is Virtual Managed Server?

Virtual Managed Server is a program specifically targeted towards web developers or small businesses that need a small amount of individually tailored domains.

I don't see Virtual Managed Server in your list of Web Hosting Plans. How do I order it?

You can order Virtual Managed Server by calling 1-877-718-6707, or by e-mailing your request to sales@nononsensehosting.com.

How do I manage my Virtual Managed Server?

To manage your Virtual Managed Server we provide you with a VMS manager.

Do I need any special software?

No special software is needed to run VMS manager. This program is provided to you in the WebsiteOS interface.

How many domains can I have?

The number of domains you can have is defined by the VMS package you purchase. For example, if you purchased a VMS 20 package, you will have up to 20 domains you can manage. All 20 domains do not have to be active at the same time as you can define the domains you wish to be active through the VMS manager.

How many email boxes can I have?

Each domain includes 5 email accounts. The Virtual Managed Server package comes with 150 "floater" email accounts. The floater accounts can be distributed among the domains as required. All domains must have a minimum of 5 email accounts. Blocks of additional email accounts can be purchased. Please contact your sales representative for further information.

How do I add new domains?

To add a new parked or hosted domain, click the "Add domain" tab and the add domain page will be displayed. Enter the domain you want to add in the "Domain to add" text box and enter the domain's password in the "Password of domain" text box. Click the "Add Domain" button to complete the operation. The result of operation will be displayed on the page.

How do I change my working domain?

The VMS Manager allows you to switch between your domains without logging out of WebsiteOS. The only time you need to switch to a new domain is when you want to make changes to the new domain's WebsiteOS application set. To switch to a different domain, click the "Domain" tab. Choose the domain you want to switch to from the drop-down list and click the "Switch to" button to complete the operation.

How do I change passwords?

Changing a domain's password:
Select the domain you want to change from the list. The current password will appear in the "Domain Password" text box. Enter the new password in the "Domain Password" text box. and click the "Update Password" button to complete the operation.

Changing root password:
To change the root password, enter the old password in the "Current Root Password" text box. Enter the new password in the "New Root Password" and "Confirm Root Password" text boxes. Confirming the new password ensures that the text is entered correctly. Click the "Update Root Password" to complete the operation. The result of operation will be displayed and you will be prompted to log in with the new root password.

How do I forward domains?

Select the "Forwarding" tab, and enter in the URL you wish your current domain to forward to. To disable the forwarding of your domain, leave the field blank.

What statistics can I view?

Under the Statistics tab you can view how many domains you have added, per domain and total disk space, total bandwidth usage, and the number of mail boxes distrusted among your domains.

How do I configure my WebsiteOS applications per domain?

This option gives you control over what WebsiteOS functions are included with a specific domain. In order to change the WebsiteOS application set for a domain you need to switch to that domain first. Click the "Apps" tab and set the WebsiteOS functions for the domain as desired and click the "Save Changes" button to complete the operation.

SendStudio

What is SendStudio?

TrackPoint 2005?

What is TrackPoint 2005?

Web Hosting Frequently Asked Questions

Available Topics

WebsiteOS

FTP and Uploading Instructions

Bandwidth

Domain Names

Multimedia

CGI

ASP/ColdFusion

Databases

Email Virus Scan

Virtual Managed Server (VMS)

Other Frequently Asked Question Topics

Available Glossaries

WebsiteOS

What is the WebsiteOS?

Why can't I login to the WebsiteOS?

FTP and Uploading Instructions

How do I upload my site to your servers?

How do I configure my FTP client?

Where do I put my files once I have connected with FTP?

How do I publish my site using FrontPage?

How do I allow people download files from my site?

Bandwidth

What is bandwidth?

What if I go over my allotted bandwidth transfer?

How can I tell how much bandwidth I'm using?

Domain Names

What is a domain Name?

Why do I need to register a domain name?

What is a URL?

What is an IP address?

What are the components of a domain name?

Country Codes

How will I be able to tell if my desired domain name is already taken?

Can I register a domain name without web hosting?

Once I have secured my name, how long may I use it?

What if my desired domain name is the same as a trademarked name?

How do I choose a good domain name?

What are the valid characters for a domain name, and how long can it be?

Do you charge to transfer the DNS of my existing domain to your servers?

How do I transfer my existing name to your servers?

Do I have to pay for my existing domain name again if I sign up with you?

Can you host international domain names?

I just registered a domain name and it's still showing as available! Is it registered?

Multimedia

Do you support Macromedia Shockwave or Flash?

Do you support Real Audio/Video Streaming?

Can I perform live streaming via Windows Media format or RealServer?

How do I allow people download files from my site?

CGI

How do I upload my CGI scripts using FTP?

How do I call my CGI script?

Are there any limitations placed on CGI scripts?

What version of Perl is supported?

What path do I use to call Perl?

What path do I use to call sendmail?

I'm getting 'Internal server error' running my Perl script. What's wrong?

I'm getting 'file not found' running my script. What's wrong?

Do you support Server Side Includes (SSI)?

My SSI doesn't seem to be running at all. What could be wrong?

I'm getting '[an error occurred while processing this directive]' when running a perl script as an SSI. What can I do?

Can I user server-parsed image maps?

Can I change file permissions if I only have FTP access?

What path do I use to access files in my home directory using my CGI script?

ASP/ColdFusion

What ColdFusion tags do you support?

How do I enable ASP or ColdFusion on my domain?

Can I use ASPEmail Premium Features?

What are the DSN connection strings for ASP?

What are the DSN-less connection strings for ASP?

What are the DSN connection strings for ColdFusion?

What are the DSN-less connection strings for ColdFusion?

How do I enable ASP.NET or ColdFusion MX on my domain?

What ColdFusion MX tags do you support?

What third-party COM components do you support for ASP?

Databases

How many Data Source Names (DSN's) can I have?

How many databases can I utilize?

How can I create a DSN for my database connection MS Access?