Ecommerce Frequently Asked Questions

ECommerce

What do you mean by "Real time credit card processing"?
What shopping carts do you support?
What versions of Miva does your system currently support?
Can I setup a sub-store on your systems?
My Miva store is running slowly, is there anything that you can suggest to increase its speed?
Can I use a key that I purchased at my previous host on your systems?
Can I transfer my existing store to your systems?
Do you provide technical support for my Miva store?
What is ecBuilder?
Where do I get support for ecBuilder?
How is ecommerce supported?
I have my own shopping cart but need an SSL. Do you have a Secure Server (SSL) in place that I can use?
Do I need my own certificate for SSL?
How do I setup my SSL site?
How do I access my site with your generic certificate?
Do I get a secure cgi-bin as well?
Where do I place my content for the SSL with your general certificate?
How can I purchase my own certificate?
How do I download the certificate?
Where do I place my content for the SSL with my own certificate?

Web Hosting FAQ

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ECommerce

What do you mean by "Real time credit card processing"?

Real time credit card processing is the process in which a credit card transaction is processed as it happens. In an ecommerce environment, this is often accomplished by using a third party "transaction portal" like E-xact, InternetSecure or Cybercash. What payment gateways do you support?

Authorize.net
BluePay
CCServices International/Linkpoint
CyberSource
Echo inc
I Bill
Intellipay
Merchant Partners
Moneris
ParaData
Plug and Pay
Quick Commerce pro
Skip Jack
World pay
Exact
PayFlo Pro
PayPal

What shopping carts do you support?

EasyStoreMaker 1.5
EasyStoreMaker PRO™ 2.0
Miva
ecBuilder

What versions of Miva does your system currently support?

Our systems currently support the following versions of Miva: 2.0, 2.13, 3.01, 3.02, 4.0, 4.12 What version of Miva Empresa have you installed on your platform? We currently have Empresa version 3.92 installed.

Can I setup a sub-store on your systems?

We do setup sub-stores; however the keys for sub-stores must be purchased directly from Miva.

My Miva store is running slowly, is there anything that you can suggest to increase its speed?

Please visit the following URL for tips and tricks on how to optimize your Miva Storefront: http://www.miva.com/docs/merchant/howto41/MM1119.pdf.

Can I use a key that I purchased at my previous host on your systems?

Please contact Miva support to find out if the key is transferable. If it is, then we can install it on our systems for you. If it is not, then you will have to purchase a new key.

Can I transfer my existing store to your systems?

Yes, provided your store is using a version of Miva that we support and the key is transferable. If so, you will need to provide us with the following information:

The Key
The version the storefront uses
The current Miva username and password
Zipped copies of the Miva data and Merchant directories from your old store

Do you provide technical support for my Miva store?

We provide support for installation related issues. However, your storefront support is provided by Miva. Please contact Miva directly at 1-858-490-2570.

What is ecBuilder?

ecBuilder is an ecommerce web site building application for Windows 9x/NT 4. ecBuilder allows you to easily create a fully functional web store. Video, images, banners, and shopping carts are some of the available features. ecBuilder has built in SSL support and therefore does not require the user to purchase an SSL certificate. Support for E-xact and InternetSecure is also included. Presently, three versions of ecBuilder are available. The SOHO edition is available free, while the standard and pro versions must be purchased. More information about ecBuilder can be found at: http://www.ecbuilder.com.

Where do I get support for ecBuilder?

Technical support for ecBuilder is the responsibility of the manufacturer. Some support for ecBuilder is available in the WebsiteOS online help under the "Using ecBuilder to build your web site" heading. Support questions should be referred to ecBuilder's technical support department at: ecBuilder support.

How is ecommerce supported?

We support ecommerce by supplying the platform architecture to enable ecommerce web sites. We provide EasyStoreMaker, a web site ecommerce utility.

I have my own shopping cart but need an SSL, do you have a Secure Server (SSL) in place that I can use?

Yes, our SSL is available on the Silver and higher hosting packages.

Do I need my own certificate for SSL?

No, you can use our generic certificate. However, if you require your own SSL certificate we sell GeoTrust Digital SSL Certificates. See our SSL sales page or the SSL FAQ page for more information.

How do I setup my SSL site?

All you need to do is access the SSL Manager within the WebsiteOS.

How do I access my site with your generic certificate?

Your site will be accessible using the following URL:

https://www.secure2.securewebexchange.com/yourdomain.com/

Do I get a secure cgi-bin as well?

Your cgi-bin will be accessible using the following URL:

https://www.secure2.securewebexchange.com/theirdomain.com/cgi-bin/

Where do I place my content for the SSL with your general certificate?

You'll need to place your content inside the directory called "secure" in your home directory. This directory is a symbolic link to the securewebexchange domain. Any CGI programs should be placed inside the "secure-cgi-bin" directory.

How can I purchase my own certificate?

If you want your own certificate, we can assist you in obtaining it. Contact us or use the SSL Manager to generate a private key and an electronic certificate request (CSR) with our SSL software (OpenSSL). You will need to supply us with your desired name for the secure site (www.domain.com, domain.com, etc.), the company name, operational division (if desired) and address (including city, province/state and country code).

The CSR (which we will send to you via email) will have to be sent to a Certificate Authority, along with "Proof of Organizational Name" and "Proof of right to use Domain Name". The "Proof of Organizational Name" in most cases is a copy of your company registration documents or certificate of incorporation. The "Proof of the right to use Domain Name" in most cases is a printout your whois information.

There are exceptions to both of these requirements. Contact a Certificate Authority for the exact specifications before sending any documents.

How do I download the certificate?

After the Certificate Authority generates the certificate, you will be notified to download the certificate. After the certificate is downloaded, it has to be emailed to us at certrequest@nononsensehosting.com.

Where do I place my content for the SSL with my own certificate?

Once we receive the certificate, your secure site will be setup. Secure content will be placed in the "secure" directory located in your site's home directory. CGI scripts are to be placed in the "secure-cgi-bin" directory.